Frequently Asked Questions

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Student Portal

Enrollment

General Inquiries

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CAN I PURCHASE YOUR PROGRAM FOR MULTIPLE STATES?

Enrollment

Yes! Within the enrollment process on our website, you'll be able to select multiple states if you're studying for multiple licensing exams.

DOES YOUR PROGRAM ALLOW FOR REASONABLE ACCOMMODATIONS?

General Inquiries

Yes! As part of our State Exam Prep, you'll have access to customize your own practice exams. This is where you can select the number of questions you'd like to be tested on along with the amount of time you'll need.

AFTER STARTING A PRACTICE EXAM, CAN I PAUSE OR LEAVE THE EXAM AND RETURN WHERE I LEFT OFF?

Student Portal

You can't pause the timer, but if you need to exit an exam and return shortly after, you can do so. Once you re-enter your portal, you'll click on the "Resume Exam" button under the "Practice Tests" tab and this will allow you to pick up right where you left off.

WHERE DO I TAKE THE STATE EXAM?

General Inquiries

It depends on your state! Most states work with a third-party testing provider to administer the exam online. Some require you to take the exam in-person on a scheduled date and time. Check out your state's exam requirements here: https://restateexamprep.com/exam-by-state

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CAN I PURCHASE AN EXTENSION AFTER MY PROGRAM EXPIRES?

Enrollment

Yes! You can extend your current program by purchasing an extension either over the phone with one of our Student Advisors or directly through your student portal. By extending access to our exam prep, you’ll receive the same amount of time as originally purchased and can pick up right where you left off.

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For example, if you purchased the Standard Package with two weeks of access, you can extend this program for another two weeks of access for $25. If you purchased the Essential Package with two months of access, you can extend this program for another two months of access for $25. If you purchased the Ultimate Package with one year of access, you can extend this program for another year of access for $99. There is no limit to the amount of extensions you can purchase.

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I FORGOT MY LOGIN INFORMATION. HOW CAN I GET STARTED?

Enrollment

Your username can be found in the order receipt from US Realty Training. You can reset your password by using this link: https://usrealtyschool.com/password/reset. If you need any assistance, you can call us, email us, or utilize our Live Chat.

WHAT WILL I BE TESTED ON THE STATE EXAM?

General Inquiries

It depends on each state! Check out your state's exam & license requirements to learn more: https://restateexamprep.com/exam-by-state

WHICH STATES DO YOU OFFER YOUR EXAM PREP IN?

General Inquiries

All 50 States plus Washington D.C.!

We provide comprehensive national & state-specific content for the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington.

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We provide comprehensive national content for the remaining states: Alaska, California, Connecticut, Delaware, Hawaii, Idaho, Iowa, Kansas, Louisiana, Maine, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington D.C., West Virginia, Wisconsin, Wyoming.

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DO YOU UPDATE YOUR CONTENT FREQUENTLY?

General Inquiries

Yes! Our team is constantly updating our study material based on changes made to each state's licensing exam.

HOW SOON CAN I START ONCE I PURCHASE THE PROGRAM?

Enrollment

Immediately! Once you complete the enrollemt process, our system will automatically direct you to your student portal.

IS YOUR PROGRAM COMPATIBLE ON ALL DEVICES?

General Inquiries

Yes! You can access our program on desktop, laptop, and smartphone devices. However, we recommend using a desktop computer for for the best learning experience.

WILL I RECEIVE EXAM PREP MATERIAL IN THE MAIL?

Enrollment

All exam prep material will be available to access on your online student portal. You will not be mailed any material as we do not offer the hardcopy version of our e-book at this time.

ARE THERE ANY REQUIREMENTS TO START YOUR PROGRAM?

Enrollment

It's not a requirement, but we recommend you complete your state's pre-licensing coursework prior to enrolling in our program. Our program is meant to supplement your state's pre-licensing courses and provide you with an in-depth look into the terms and concepts you'll be tested on for the state exam.

DO YOU OFFER A CRASH COURSE?

General Inquiries

Currently, we offer a Pre-Recorded Video & Live Crash Course in California! If living outside of California, check back soon for a crash course near you!

DOES YOUR PROGRAM WORK ON ALL WEB BROWSERS?

General Inquiries

Yes! We recommend Google Chrome for the best learning experience, but our program works on all browsers. Just make sure you have a reliable internet connection.

HOW DO I GET STARTED?

Enrollment

There are two ways to get started with our program:

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1. Order online: Click on the Enroll button at the top righthand corner of our website. From there, you'll select the package you'd like to purchase and the state you are planning to obtain your license in. You'll then submit your contact information, payment details, and create an account to access your student portal. If you plan to obtain your license in multiple states, you can purchase additional states during the checkout process as well. If you need any assistance navigating our enrollment process, please utilize our Live Chat.

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2. Order by phone: If you prefer to enroll over the phone with one of our Student Advisors, contact us at (888) 317-8740.

WHO DO I CONTACT IF I HAVE A TECHNICAL ISSUE?

General Inquiries

First, try troubleshooting the issue!

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1. Switch your browser to Google Chrome and make sure you have the latest version downloaded.

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2. Clear your cache and browsing history.

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3. Restart your computer.

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4. Restart your router.

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If you’re still experiencing issues after following these steps, you can reach us in the following ways:

Send an email to support@usrealtytraining.com and include your name, email, and the state(s) you registered for.

Send us a message in the chat on your student portal.

Click on "Report Website Issue" in the top righthand corner of your portal, under your profile.

Call (888) 317-8740.

WHAT IS THE DIFFERENCE BETWEEN THE PACKAGES YOU OFFER?

Enrollment

The amount of time you have to access to our program varies depending on the package you purchase, and our engaging Video Gallery is available only to those who purchase our Ultimate package. Check out our Pricing to learn more!

HOW DOES THE GUARANTEE WORK?

Enrollment

Check out our Pass Guarantee to learn more!

WHAT IF I WANT A REFUND?

Enrollment

We believe you will be satisifed with our program, but in the event a refund is requested, please refer to our Terms & Conditions to learn more.

I LOST MY RECEIPT. HOW CAN I OBTAIN A COPY FOR MY RECORDS?

Enrollment

You will receive an email from info@usrealtytraining.com with your purchase receipt. You can also find your receipt in your student portal under the "My Orders" tab of your profile.

WHAT KIND OF ASSISTANCE IS AVAILABLE IF I HAVE QUESTIONS ABOUT THE CONTENT?

General Inquiries

You can email our Online Trainer for content-related questions. They will respond within 1-2 business days.

CAN I PRINT THE E-BOOK, FLASHCARDS & DEFINITIONS WORKSHEET?

Student Portal

The e-book, flashcards & definitions worksheet can't be printed, but are interactive and embedded into our online system.

WHAT ARE MY PAYMENT OPTIONS?

Enrollment

We accept American Express, Discover, Google Pay, MasterCard, PayPal, and Visa. We do not accept gift cards, checks or cash.

WHERE DO I FIND THE RESULTS OF MY PRACTICE EXAMS?

Student Portal

Go to the "Exam Logs" tab in your student portal. This will show a comprehensive look at all of your past exams, a breakdown of how you performed by state exam category, and a review of all questions & answers with explanations.

HOW MANY PRACTICE EXAMS CAN I TAKE?

Student Portal

As many as you'd like! You can take an unlimited amount of practice exams on your student portal. Our test bank includes thousands of questions, so you're bound to see new questions each time.

HOW DO I KNOW WHEN I'M READY TO TAKE THE STATE EXAM?

Student Portal

You're ready to take and pass the state exam when you can complete at least 5 Salesperson or Broker practice exams - depending on what you're studying for - with a minimum score of 80% or higher on each attempt. The Salesperson and Broker practice exams mimic the format of the actual test. This means you'll have the same amount of questions and time!

Still have more questions?

Get in touch! We would be happy to assist you: 888-317-8740.